Work SMARTER Rather Than HARDER
The old school of thought have educated all our generations [UNTIL NOW] to work HARDER and that was non-negotiable. Regardless of countries and cultures, that was the mantra that resonated across. But hold on. Does that hold water till now? Unfortunately, that mindset has outlived its relevance because today, we got to SMARTER Rather Than HARDERCall Centers abound everywhere and what's their common denominator across industries? It's volume of work that matters. You could be an Inbound or Outbound Call Center resource but everyone in your organization are all cracking the whip because Working SMARTER Rather Than HARDER.
And to make things murkier than murky, here comes all these plethora of technologies and smart devices. What else is the next 'IN' thing than to see us all working our butts out, grinding like the 'DAWGS' from the kernel. But did that improve our lot at least by a notch? Unfortunately. it did not lead us to Work SMARTER Rather Than HARDERSo, here I am, grabbing this poster which is screaming THINK and WORK HARDER and NOT HARDER. So, where's the disconnect here? It is in the 'HARDER' mindset because that leads os crank up the numbers and volumes of work. Does that explain why many of us have had 'unpleasant' [to be diplomatic about it] experiences with Call Center interactions? It's because we have overlook that we got to Work SMARTER Rather Than HARDER.
So, what it is really we want in life? Simple. It is to live a life devoid of the undue stress and pressures that hit us from all directions. The antidote for all this? Think of shortening the process. Explore reducing your efforts without compromising quality. Unless and until we embrace this mantra to Work SMARTER Rather Than HARDER, we will never see the light at the end of the tunnel❗❗❗
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