Let's 'DUMP' That Chatbot

 

NOT to downplay automation and all the latest galloping advances in AI, chatbots will always remain with its very core.  So, it's NOT correct to turn a whipping boy on technologies given the tons of benefits we all reaped, regardless if you're running your business OR you're a plain consumer like me.  BUT as I stand now, allow me to scream:  Let's 'DUMP' THAT CHATBOT!@#$%?

NOT to stir the hornet's nest, allow me to rattle off a hell lot of benefits we have had with regard CHATBOTS.  From an operations standpoint, significant costs were trimmed via CHATBOTs.  From a CUSTOMER SERVICE perspective, at least 20-30% of the most common concerns would revolve around account/password lockout, delivery slippages, confirmation of logistical information💥💥💥

NOW, NOT to play devil's advocate BUT more for me to vent out HOW was it so far since the past months and years I attempted to leverage on CHATBOTs, it all boils down to CUSTOMER EXPERIENCE and if you and me would feel that we're interacting with a robot [with a limited menu in its interaction], it's a no-brainer you will likely drop that chat, to hell it goes.  WHY?  THAT lack of empathy.  THAT automatic response WHICH does NOT resolve your concern.  THAT excessive time you kept stretching your patience!!!

Obviously, most of us WON'T have the bandwidth to just wantonly redirect our time to any CHATBOX with all those fancy Tom, Dick and Jane names because we want answers and solutions to our concerns, period.  WHAT IF the CHATBOT just throws you in a loop. WHAT IF the CHATBOT just run rings around you.  My 2-cents here.  Before you blow out your head [and patience], consider finding the hotline number, pick it up, place that call pronto😊😊😊

Our takeaway:  Dude, we have enough stress in our daily lives and it's an unacceptable irony that in the midst of a concern you want to get resolved, you end up with a CHATBOT does exacerbate things, whew!@#$%?  Been there, endured it quite many times and at the end of the day, I would rather get through the HOTLINE channel.  And if you happen to be a preferred client and that merchant has a preferred HOTLINE, get through it.  Better still, in private banking, go via your RM [relationship manager].  Let's DUMP THAT CHATBOT, if need be😡😡😡