It's HOW You 'DELIVER' It!

 

I'm NOT going down the path to run a lecture of WHAT communications is.  Everyone knows that.  BUT hell no, can we have a show of hands as to WHY there's still so much gaps and disconnects happening all over the place?  YES, we all know the 7 C's of communications, i.e. CLEAR, CONCISE, CONCRETE, CORRECT, COHERENT, COMPLETE and COURTEOUS.  BUT the question is, IS THIS ALL TO IT???

One I stepped into a Starbucks branch nearby, waiting for my 'overpriced' coffee WHEN I did overhear the next guy loudly explaning to his friend WHY he was absolutely certain that left-handed people were more likely to be criminals?  WHAAAAT?  WTF serious, I almost rushed out of Starbucks just to avoid that loud-mouthed guy spreading that fallacy, like a virus-like thing spreading out much faster than the bushfires in the Australian outback😡😡😡

Oh, that guy?  It seems he was serious enough because he even rattled off FAKE statistics with so much confidence, you might even misconstrue him as having tucked a PhD in 'nonsense', whew.  WHAT was an eXtra surprise for me was that his friend kept nodding and nodding all along like it made perfect sense [BUT I'm NOT sure if he agreed OR NOT].  WHAT I realized was that likely, his friend was nodding NOT because he agreed BUT because he liked the way things sounded, the way the messaging was DELIVERED💥💥💥

If you were a leader @ the workplace and you've got a mediocre project team member, HOW will you handle things?  You DON'T 'whack' that project team member right in the open @ the Town Hall, right?  And if you want to give your child a sage advice, you DON'T blurt out in the open right WHEN you fetch your child at the school gate!  And WHEN there seems to be a marital disconnect, much as we have vociferous lawyers all around more than willing to dip their hands in the cookie jar, you'll try to fix it privately, right???

Our takeaway:  I remember, for those tons of times I flew via Singapore Airlines, Cathay, Emirates, and even EvaAir and Thai, whenever I pressed the FA button to request for something, when they get back to me, the FA will even literally stoop down, and hand it over to me in a 'hush' WHEREAS how's the FA's of United Airlines perceived?  Once you asked for some more peanuts, sure you'll have it back on the way back, they'll literally THROW IT BACK to you with a 'THERE YOU GO!' stroke.  So, dude, you may have it all right BUT IT'S HOW YOU DELIVER!!!