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Friday, December 15, 2023

SUPPORT Response VS SHIFT Response

SUPPORT Response VS SHIFT Response

It used to be, our qualms were very raw and basic enough.  When someone talks to you, please DO RESPOND.  Fast forward to today, that's NOT even a talking point because studies show that almost all of the time, people do respond to each other BUT that led us to our talking today, SUPPORT Response VS SHIFT Response๐Ÿ“—๐Ÿ“™๐Ÿ“˜

And this brings me to the 'TELL ME MORE' favorite one-liner by top conversationalists.  Apparently. they have leveraged so well on this one-liner such that the key to this powerful phrase and to engaging conversations in general is understanding the difference between SUPPORT Response vs SHIFT Response.  A SUPPORT Response supports the other person by showing interest in what they've said and signaling that you want to hear more from them๐Ÿ’Š๐Ÿ’Š๐Ÿ’Š

On the other hand, SHIFT RESPONSE shifts the conversation from them to you.  Example is an entrepreneur friend tells you he's frustrated because one of his customers hasn't paid although it's overdue.  A SHIFT Response will be:  Oh, I had that experience too and they paid after I filed at the small claims court๐Ÿ”ฐ๐Ÿ”ฐ๐Ÿ”ฐ

BUT the question, was that the best possible response?  NO sirrrrs.  Instead, he could have quipped: 'TELL ME MORE' or 'THAT's AWFUL.  WHAT REASON ARE THEY GIVING FOR THE DELAY?  That shows your friend you care about his situation and it gives them that opportunity to provide a few more details, like they will advise you that the customer has filed for bankruptcy๐Ÿ‘€๐Ÿ‘€๐Ÿ‘€
I had those first-hand interactions with 'ME' people, folks WHO would start and end conversations all about ME ME ME and if you retort like 'REALLY?', he would pick up from where he left and go on that non-stop ONE-WAY talk.  Even my wife was aghast when I end up interacting with 'ME' people.  So, do consider SUPPORT RESPONSE instead of SHIFT RESPONSE [unless warranted]❌❌❌

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