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Thursday, May 27, 2021

Complaining has NO VALUE

 Complaining has NO VALUE

Complaining is part and parcel of our inherent rights, either as a team member, a customer or a recipient of any of the various products and services in life.  But would you agree that often times, complaining seems to go way beyond the roof in terms of volume or it's just become a difficult pill to swallow when the complaint doesn't hold water, when it shouldn't have been lodged in the first place.  Don't get us wrong, though.  Everyone is entitled to speak up and articulate where anything is valid, where something needs to be rectified. an improvement area is needed.

Where things go overboard are misplaced callouts, unfounded concerns, unreasonable noise that do not have any place in our cycle of feedbacking.  Knockers. Nigglers.  Censurers.  Or simply nitpickers.  They DON'T deserve our lending ears.  But the constant challenge is to sift through and figure out which are the valid ones versus that ought to be discarded and ignored.  And for recurring complaints, where it becomes recurring, this is where escalation kicks-in because at that point, it needs intervention to right the wrong.

Whiners anyone ? Unfortunately, whiners are cluttered all over the place.  How to do some cleansing ?  Indeed that's a tall order to take but it's achievable.  How ?  Pull these whiners aside.  Confront them what's the upside of all their whining ?  BUT don't stop there.  Swing there around by giving them a 'pep talk' how to be a credible critic, someone whose 'noise' will be worth the reception we extend only for the good tidings.  Moreover, let's cajole these whiners for them to 'bundle' alongside their complaints their solution.  Doing so, they become part of the solution rather than exacerbating the very problem or issue at hand.
Now this gets tricky.  Did we notice that both LISTEN and SILENT are spelled EXACTLY with the same letters ?  But more than just spelling and semantics, LISTEN and SILENT are closely inter-twined because they are akin to Siamese twins, one can't be without the other.  We need to be SILENT when we wanna LISTEN and otherwise.  And all these are the antithesis of complaints.  And the realization here is that we need both to be SILENT and LISTEN to give value to complaints that do have value.
Bluntly, if we complain of not having enough money, WORK MORE. If we claim we can't afford because we DON'T HAVE TIME, that's the easy way out, an easy escape.  Note that money by itself has NO VALUE.  Money is a 'VECTOR for TRANSMITTING VALUE'.  It all boils down how you express value.  The value isn't in the money.  It is in the product or service we buy in.  Otherwise, there's nothing intrinsically valuable in money itself.  Points to ponder folks.❗❗❗

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